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Crucial TIP: Express your intention, not your frustration

Have you ever been in such a situation? ...

The strong impression that he/she never listens to you?

"It is always the same with you! You don't pay attention to my needs, so busy you are focusing on your own!" How many times have you felt helpless like this? Not knowing how to express our view and meet the other person's needs?

You probably feel stuck facing what we call a Crucial Conversation, in which 3 elements combine:

1) strong emotions,

2) high stakes, and

3) opposing opinions.

As you normally do, you may decide to say nothing and then complain that it is always the same!

Our Crucial TIP is: Express your intention!

When you have different views it is not about winning or losing an argument, it is about making sure that all perspectives are taken into consideration before a decision is made.

Learn more about how to stay in dialogue and be listened to:


About Inspiring Culture: We enable people and organizations to adopt behaviors that have a disproportionate impact on outcomes, and make sustainable positive differences in their environment.

Inspiring Culture is the authorized distributor of Crucial Learning in the French and Italian-speaking regions of Switzerland and in Northern Italy.

Contact us at:

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