Crucial Learning that Changes Behavior

Employees at MaineGeneral Health were 167% more likely to speak up and resolve problems with colleagues after learning the skills taught in Crucial Conversations® for Mastering Dialogue.

Nine of ten Getting Things Done® graduates report permanently changing a time-management behavior and saving an average of             40 minutes every day for more focused work.

Our research shows that every successful Crucial Conversation could save the organization an average of $7,500.

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Innovative training platform

Engaging experience

Weather virtual or  in-classroom our training interventions are built on a custom platform that facilitates learning, seamlessly.

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Committed to your success

By your side

We are committed to support each of our clients to achieve the results that matter most to them. All participants will have a learning advisor by their side throughout the whole process to ensure they experience a successful learning journey.

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Research driven

Focused on modeling & transferring best practice behaviors

Over the past 30 years we've studied top performers worldwide to find out what separates the best from the rest. The outcome is a research-based methodology that focuses on teaching and transferring best practice behaviors to people at all levels of an organization .


Original video

Entertaining and instructional

The hallmark of each of our courses is the award winning original videos. Our video scenarios demonstrate the ineffective and effective use of the skills in a way that is both entertaining and instructional. See example here.


Structured, real-life skills rehearsals

Reflecting real-life challenges

Our courses include built-in rehearsals so participants can immediately practice their newly learned skills, in a safe environment, using situations that reflect real-life challenges.

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Introductory Consultation

Achieve Your Goals

We analyse  what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then compare results and available resources to understand the implications of each option our client can choose. Get in touch with us to learn more about how we can help you.


Award-winning training

Recognized in leadership, influence and innovation.

Our training courses are recognized as a "Top product of the year" and VitalSmarts as the "Top 20 leadership training company" for our work in leadership, influence and  innovation.

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Do you want to participate in one of our events?

Open training or free demo session:

Crucial Conversations: Learn how to successfully give feedback, lead a performance review or build a "speak-up" culture

Influencer: Learn how to become a change master

Accountability: Learn how to keep yourself and others accountable

The Power of Habit: Learn how to change any habit for good

Our award-winning training products have helped more than 300 of the Fortune 500 realize significant results.
We have trained more than 1.7 million people worldwide, and our clients have connected our training courses with producing these measurable outcomes.

VitalSmart Training Suite

Master open dialogue for increased alignment and agreement with Crucial Conversations, improve performance and execution with Crucial Accountability, drive rapid and sustainable behavior change with Influencer, and achieve stress-free productivity with Getting Things Done. Allow us to transform your organization into a high-performance culture today.